Vicky Kotenko

Originally from Shanghai, Vicky Kotenko settled in Miami after living internationally for many years. She began her education and entrepreneurial pursuits in Los Angeles before completing her degree in sociology and psychology in Toronto. Later, she explored various countries and their cultures across the globe. A Miami resident since 2021, Vicky has found her home. “This dynamic city has a unique blend of international influences, offering everything I’ve ever wanted in one location,” Vicky says. Before joining MAK, Vicky spent over six years in marketing for a family hospitality business and gained more relevant expertise domestically and globally. Drawing from her sharp skill set helps ensure guests have memorable experiences. “From marketing to customer care, MAK’s core service is the same across the board—creating a home away from home for every guest. It’s our foundation and the driving force behind everything I do,” Vicky says, reassuring her commitment to customer satisfaction. Vicky’s knack for enabling growth and change can be traced to her forward-thinking approach. “The ‘grass is greener’ mindset is probably not ideal generally speaking, but it’s a powerful motivator in marketing,” she adds. “A rapidly evolving environment can quickly make strategies outdated, so it’s important to stay ahead of the curve.” Vicky’s main goal is finding pivot points and adapting when necessary to achieve successful results, especially for MAK’s customer base.